Phil and Ted's Black Traveller -Black

We just received the traveller bed and put it together in no time. It is very spacious for our 16 month old daughter. The mattress seems comfortable for her too. The problem is that the 4 red levers that are attached to black rope were defective. When you break down the bed you have to release the red levers first. Two of the four ropes attached have ripped. They ropes look frayed and if that happens after each use, they are pointless. They are supposed to be used to pull base tight. We haven't even used the bed yet!! We are waiting to here back from the company to see if there are replacement parts or if we need to return the whole thing to be replaced. What a pain. We are hoping we can still use the bed without these features but safety is most improtant. We'll see how convenient it is to get it fixed.